Q1: How do you ensure product quality?
A:
1. We have a strict quality management system in place. All batches must pass tests and meet our standards before being released into the warehouse.
2. We will recheck and confirm product quality before delivery.
3. If necessary, we can send samples to a third-party testing agency to obtain a testing report.
Q2: How can we place an order?
A:
1. Please inform us of your requirements.
2. We will provide you with suitable product options and quotations based on your needs.
3. We can provide you with a Certificate of Analysis (COA) and relevant test spectra or samples to verify product quality.
4. Once the quality and price details are confirmed, we will issue a Proforma Invoice (PI).
5. Please confirm your order, complete the payment, and send us the payment slip.
6. We will reconfirm the details before shipping and arrange for shipment.
Q3: Do you offer samples?
A: We can provide samples for most of our products
Q4:
What is your lead time for a new order?
A:For most products in stock, the delivery time is 24 hours days after payment receipt. For customized products, please discuss further.
Q5. Do you offer custom services?
A: Yes, we do. We provide custom services for products and packaging, as well as exclusive production.